Notifications
Customer messages in chats assigned to you, or in unassigned chats. Skipped while the AI is answering.
When the AI hands a chat to a person. Sent to owners, admins and the assigned agent.
When someone, or an automation, assigns a chat to you.
When a customer places a WhatsApp catalog order.
When a customer submits a WhatsApp form.
Message template reviews
When Meta approves, rejects, pauses or disables a template, or its quality or category changes, and when one is submitted for review.
Form reviews and health
When a form is submitted for approval, approved, rejected, published or deprecated, and when WhatsApp blocks, throttles or raises a health alert on it.
WhatsApp spend alerts
When your estimated Meta WhatsApp charges this month reach 50%, 80% and 100% of your spend alert.
Email is only sent when something needs fixing: rejected, paused or disabled templates, blocked or throttled forms, and form health alerts.