Data Deletion Instructions

Fastest: ask on WhatsApp

Send delete my data to the business's WhatsApp number. We'll ask you to reply DELETE to confirm, and then delete your conversation and details held for that business straight away. Because the request comes from your own number, no further checks are needed.

Also understood: "delete my data", "delete my information", "delete my info", "delete my details", "delete my messages", "erase my data", "remove my data", "forget me". To stop messages without deleting anything, reply STOP.

For every business at once: the deletion API

POST to /api/meta/data-deletion with a JSON body:

• identifier: your WhatsApp number with country code (e.g. +260971234567)
• requesterEmail: an email address where we can reach you about the request
• notes (optional): anything that helps us find your data

The response contains a requestId. Check its status at /api/meta/data-deletion?requestId=….

What happens next

Anyone can type any number, so we first make sure the request really comes from the person who uses that number. Once it's confirmed, we delete the conversations, contact details and media held for your number by every business on the platform, and stop them from messaging you. Order records are kept for the businesses' accounting, with your number and notes removed. We finish within 30 days and email you the outcome.